Submit a Warranty Request

To help us assist you quickly and accurately, please complete the Warranty Submission Form with as much detail as possible. Include photos when available and note any equipment model information that may help our service team diagnose your issue.

Once submitted, a member of our team will contact you to confirm receipt and outline the next steps.

Need Immediate Help?
If your concern is urgent and requires faster attention, please call us:

Call (830) 228-5060

What Your Warranty Covers

Warranty coverage varies based on the materials, equipment, and systems chosen during construction. Your warranty may include:

Structural Warranty

Coverage for the pool shell and structural integrity.

Equipment Warranty

Coverage provided by manufacturers for pumps, heaters, automation systems, lighting, and other components.

Finish Warranty

Coverage for plaster or specialty finishes such as pebble or quartz products.

Workmanship Warranty

Coverage for workmanship related to installation and construction.

If you have questions about specific coverage or need help locating your warranty documents, our team can assist you.

How Warranty Service Works

We aim to make this process smooth and transparent so you always know what to expect.

We walk your property, understand your goals, and begin mapping your pool footprint and design direction.

STEP 1

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Submit Your Request

Our team reviews your submission and determines whether the issue falls under warranty or general service.

STEP 2

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Review and Assessment

If a site visit is required, we will schedule a time that works for you.

STEP 3

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Schedule a Visit

Our technicians will address the issue and provide updates until the work is complete.

STEP 4

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Resolution and Follow Up

What Is Not Covered

Warranty exclusions may include:

  • Normal wear and tear

  • Chemical imbalance or improper water maintenance

  • Damage caused by external contractors or third party equipment

  • Weather events, environmental factors, or acts of nature

  • Damage caused by improper use or lack of routine maintenance

If you are unsure whether your issue qualifies, reach out. We are here to guide you.

Helpful Tips to Protect Your Warranty

  • Maintain consistent water chemistry

  • Run your equipment on recommended schedules

  • Use only approved service providers when possible

  • Keep equipment pads clear and accessible

  • Report issues early to prevent additional damage

Proper care helps preserve the beauty and longevity of your pool and ensures your warranty remains valid.